Terms of service

Terms of Service — Sublalo

Last Updated: September 2026

Welcome to Sublalo. By accessing or using our website, www.sublalo.com, placing an order, or purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before using our website.

1. General Conditions

By using our website, you confirm that you are legally capable of entering into an agreement and that the information you provide to us is accurate and complete.

Sublalo reserves the right to refuse service, cancel orders, or restrict access to our website where there is a legitimate reason to do so.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen.
  • Product packaging may vary from the images shown.
  • Product specifications may change due to manufacturer updates.
  • Product availability may change without prior notice.

We reserve the right to correct errors or update product information at any time.

3. Prices and Payment

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

We may change product prices, discounts, promotions, or shipping charges at any time without prior notice.

For Cash on Delivery (COD) orders, payment must be made when the order is delivered.

We reserve the right to cancel or refuse an order where there is a pricing error, suspected fraudulent activity, incorrect information, or other legitimate reason.

4. Orders

When you place an order through our website, you are making a request to purchase the selected products.

An order is considered confirmed once we have accepted and processed the order.

We may contact you by phone, SMS, WhatsApp, or email to verify your order details before dispatch.

We reserve the right to cancel an order due to:

  • Product unavailability.
  • Incorrect or incomplete customer information.
  • Pricing or listing errors.
  • Delivery limitations.
  • Suspected fraudulent or abusive activity.
  • Repeated refusal or non-acceptance of COD orders.

5. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated time shown on our website or communicated by our team.

Delivery times may vary depending on:

  • Customer location.
  • Courier availability.
  • Weather conditions.
  • Public holidays.
  • Unexpected transportation or operational delays.

Once an order has been handed over to the courier, delivery is also subject to the courier company's procedures and timelines.

Sublalo is not responsible for delays caused by circumstances beyond our reasonable control.

6. Customer Information

Customers are responsible for providing accurate information, including:

  • Full name.
  • Complete delivery address.
  • Active phone number.
  • Email address, where applicable.

Sublalo will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

7. Returns, Exchanges and Refunds

Returns, exchanges, replacements, and refunds are governed by our Return & Refund Policy.

By placing an order with Sublalo, you agree to the terms outlined in that policy.

8. Promotions and Discounts

Promotional offers, discount codes, free-delivery offers, and other campaigns may be subject to specific terms and conditions.

Unless otherwise stated:

  • Promotional offers cannot be combined.
  • A promotion may be limited to certain products or customers.
  • We may end or modify a promotion without prior notice.
  • Discount codes may not be exchanged for cash.

9. Website Use

You agree not to use our website for unlawful or unauthorized purposes.

You must not:

  • Attempt to gain unauthorized access to our website or systems.
  • Interfere with the operation of our website.
  • Submit false or misleading information.
  • Use our website for fraudulent activities.
  • Copy or misuse our website content without permission.
  • Introduce viruses, malware, or other harmful code.

10. Intellectual Property

All content available on the Sublalo website, including logos, brand names, images, graphics, text, product descriptions, designs, and other materials, is owned by or licensed to Sublalo unless otherwise stated.

You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without our prior written permission.

11. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, advertising platforms, and other service providers.

Your use of third-party services may also be subject to their respective terms and policies.

12. Limitation of Liability

Sublalo will take reasonable steps to provide accurate product information and reliable services.

However, to the extent permitted by applicable law, Sublalo shall not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

13. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any changes will be posted on this page with an updated Last Updated date.

Your continued use of our website after changes are posted means that you accept the updated terms.

14. Governing Law

These Terms of Service shall be governed by the applicable laws of Pakistan.

Any disputes arising from the use of our website or services will be handled in accordance with applicable Pakistani law.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Sublalo
Website: www.sublalo.com
Email:Sublalo86@gmail.com
WhatsApp: 
Customer Support:

Thank you for shopping with Sublalo — Har Zaroorat, Ab Sublalo.