Refund policy

Return & Refund Policy — Sublalo

Last Updated: September 2026

At Sublalo, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return Eligibility

You may request a return or replacement if:

  • You received a wrong product.
  • The product is damaged or defective upon delivery.
  • The product is missing parts/accessories.
  • The product received is significantly different from the product description.

Return requests must be submitted within 7 days of receiving your order.

The product must generally be:

  • Unused and in its original condition.
  • In its original packaging.
  • Complete with all accessories, manuals, tags, and other included items.
  • Accompanied by proof of purchase/order details.

2. Products That Cannot Be Returned

For hygiene, safety, or other practical reasons, certain products may not be eligible for return once opened or used, including:

  • Personal-care and hygiene products.
  • Beauty products that have been opened or used.
  • Health and medical-related products once opened or used.
  • Products specifically marked as non-returnable on the product page.
  • Products damaged due to misuse, improper handling, or normal wear and tear.

3. Wrong, Damaged or Defective Product

If you receive a wrong, damaged, defective, or incomplete product, please contact us within 7 days.

Please provide:

  • Your order number.
  • A clear description of the issue.
  • Clear photos of the product.
  • Photos of the packaging, if it was damaged during delivery.
  • A short video where necessary to demonstrate a defect.

Our team will review the request and may offer a replacement, exchange, or refund, depending on the circumstances and product availability.

4. Change of Mind

Returns due to change of mind, incorrect product selection, or simply not liking the product may not be accepted unless specifically stated on the product page.

If we accept such a return, the customer may be responsible for applicable return shipping costs.

5. Return Shipping

If the return is due to our mistake—for example, a wrong, damaged, defective, or incomplete product—we may arrange or reimburse reasonable return shipping costs, subject to verification.

For customer-requested returns that are not due to a product defect or our error, the customer may be responsible for the return shipping charges.

6. Refunds

Once the returned product has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be processed using an appropriate available payment method.

For Cash on Delivery (COD) orders, we may request your bank account, Easypaisa, JazzCash, or another suitable payment method to process an approved refund.

Refund processing time may vary depending on the payment method and financial institution.

7. Exchanges / Replacements

If you receive a defective, damaged, incorrect, or incomplete product, we may offer a replacement where the same product is available.

If the product is unavailable, we may offer a refund or another appropriate solution.

8. Order Cancellation

You may request cancellation before your order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may contact us regarding the available return options.

9. Unclaimed COD Orders

If a customer places a COD order and refuses or repeatedly fails to accept the shipment without a valid reason, we reserve the right to restrict future COD orders from that customer.

10. How to Request a Return

To request a return, replacement, or refund, contact us with your order details:

Store: Sublalo
Website: www.sublalo.com
Email: sublalo86@gmail.com
WhatsApp:
Customer Support: 

Please include “Return/Refund Request – Order #[Order Number]” in your message.

11. Important Note

Sublalo reserves the right to reject a return or refund request where the product does not meet the return conditions mentioned above or where the issue resulted from misuse, accidental damage, unauthorized modification, or normal wear and tear.

This policy is intended to provide a clear and fair process for customers while protecting against misuse of the return system.